Your Internet Connection
Your internet should continue to function the same as before. If you are having problems, or begin to experience problems, please call KwiKom Communications at 1 (800) 379-7292 to speak with one of our experienced support technicians. KwiKom Communications has a full support staff and phone support is available 7 days per week from 7am to 7pm.
Phone Service Now Available
In additional to your existing Internet service, phone service for your home or business is now available with unlimited local and long distance calling! KwiKom’s phone service offers features such as caller ID with name, call waiting, three-way calling, voicemail, and more.
For your convenience, KwiKom offers recurring automatic payments by credit/debit card or eCheck. We highly recommend using AutoPay to insure your bill is always paid on-time, making your service as worry free as possible. To setup AutoPay, you can call KwiKom’s Billing team at 1 (800) 379-7292, via the online My Account portal.
Billing for services will be billed in advance. KwiKom will send Billing Statements for service periods beginning September 1st and beyond. You will receive a Billing Statement each month after thereafter. Billing Statements are generated approximately 15 days in advance and are due by the beginning of the service period.
Changes to the Network
We will begin making changes to the DBM Communications Network immediately as we identify ways to make improvements. In many cases these changes will be transparent to you but for some customers this means we will have to replace equipment on your home or business. If we need to replace your equipment, we will be in contact with you.
Online Account Portal
You will be able to view, and pay your bill online via the “My Account” portal. Simply go to My Account in the top right corner and then select “request new login credentials via email by clicking here” — you will need an email on file with KwiKom to set this up.