Additional Fees and Payment Terms Disclosure Statement

Effective February 3, 2022

All KwiKom Services may be subject to additional fees, in addition to any applicable government taxes or fees, including but not limited to the fees as set forth below:

General Fees

Returned Check (Any Reason)Per Incident$30.00
Returned eCheck (Any Reason)Per Incident$15.00
Paper Statement FeePer Statements Mailed$5.00
Late FeeSee “Payment Late Date” Below1.5% or $5.00, whichever is greater
Credit / Debit Card Chargeback Fee (Any Reason)Per Incident$30.00
Service Call – Customer No Show FeePer Incident$75.00
Same Day Reschedule ChargePer Incident$75.00
Service Call (When not included in standard equipment protection)At Time of Service Call$75.00

General Terms

Billing DayDay of First Service Activation on Account, or Day Specified by Customer. (If Billing Day is Changed, Active Services Will Have Prorated Charges)
Payment Due Date15 Days After Invoice Date
Payment Late Date7 Days After Due Date, and Once Per Month If Any Past Due Balance
Service Interruption Date10 Days After Due Date
Official Disconnect (Equipment Pickup Scheduled)30 Days After Due Date
Account Balance Submitted to Collections45 Days After Due Date
Maximum Suspension When Moving Service30 Days
Maximum Vacation Suspension6 Monthly Billing Cycles Per 12 Month Period

Internet Fees

Fixed Wireless Standard Installation (J-Mount, Pole in Ground, Tripod installation with installation of cable to an exterior wall of home or business)At Time of Install$75.00
Fiber Optic Standard Installation (Standard overhead or underground drop as determined by KwiKom with installation of cable to an exterior wall of home or business)At Time of Install$75.00
Reconnect (Re-installation of service) FeeUpon Request for ReconnectStandard Installation
Service Interruption Fee (Disconnect Fee)At Time of Service Interruption$25.00
Move ServiceAt Time of Service MoveStandard Installation
Service Call (For non-standard wear and tear / troubleshooting that is included in Equipment Protection)At Time of Service Call$75.00
Cable Bury FeeAt Time of Cable Installation (Will be buried at later date)$200.00 (Will be credited to account if line is buried by customer prior to KwiKom burying cable, must e-mail in photos showing line is buried)
Point-to-Point Relay Installation (Optional)At Time of Install Per Relay Radio$150.00 per radio
Point-to-Point Relay Monthly Service Charge Per Relay Radio$10.00 per radio
Managed Wireless Access Point (WAP) Installation ChargeAt Time of InstallFirst WAP Included In Standard Installation
Each Additional WAP $100.00
Additional Managed Wireless Access Point (WAP)Monthly Service Charge Per Additional WAP (2+)$10.00
Cat5 Cable Drop (For Cable Drops Installed In Addition to Standard Installation Cable)At Time of Install$150.00 per cable drop
Fixed Wireless Site Survey (When survey is requested with no Installation of service)At Time of Survey$150.00

Phone Fees

Single-Line ATA InstallationAt Time of InstallNo Cost
DID Inbound PortAt Time of DID Port OrderNo Cost
Directory Assistance (411) CallsPer Call$2.00
Cat5 or Cat3 Cable DropAt Time of Install$150.00 per cable drop

Fax Fees

Fax ATA InstallationAt Time of Install$75.00
DID Inbound PortAt Time of DID Port OrderNo Cost
Cat5 or Cat3 Cable DropAt Time of Install$150.00 per cable drop

Unreturned Equipment Charges

Fixed Wireless CPE-ODU$250.00
Fiber Optic ONU$250.00
Wireless Access Point (WAP)$150.00
Power-over-Ethernet Supply (PoE)$30.00
Fax ATA$200.00
Phone ATA$100.00
Point-to-Point Relay Radio$150.00